Last updated: 2 November 2026

At Twofold Atelier, we value your privacy as much as we value the things we create. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, browse our collection or make a purchase.

We handle your personal information with care and in accordance with the General Data Protection Regulation (GDPR/AVG).

1. Who we are

Twofold Atelier is an independent art and design studio based in Amsterdam, the Netherlands.

Business name: Twofold Atelier VOF
Business address: Grasweg 256, Amsterdam, The Netherlands
Email: ateliertwofold@gmail.com
KvK number: 42156815

Twofold Atelier is responsible for processing your personal information as described in this Privacy Policy.

2. What information we collect

When you visit our website, contact us or place an order, we may collect:

Personal details: Your name, email address and telephone number.
Order information: Billing address, delivery address, purchased items and order history.
Payment information: Payment status and transaction details. Payments are processed through our payment providers. We do not store your full payment card details.
Communication: Information you share when contacting us.
Technical information: IP address, browser type, device information and website usage data, including cookies.

We only collect information necessary to operate our website and provide our services.

3. How we use your information

We use your personal information to:

Process and fulfil orders.
Arrange shipping and delivery.
Communicate about purchases and enquiries.
Process payments and refunds.
Maintain accounting and legal records.
Improve our website and customer experience.
Understand website traffic, where permitted.
Send newsletters or studio updates, if you subscribe.

We never sell your personal information to third parties.

4. Legal basis for processing

Under the GDPR, we process personal information based on:

Contract: To process your order and arrange delivery.
Legal obligation: To comply with accounting, tax and other legal requirements.
Legitimate interest: To respond to enquiries, maintain website security and improve our business.
Consent: For marketing communications and non-essential cookies where required.

You can withdraw your consent at any time.

5. Sharing your information

To operate Twofold Atelier, we may share limited personal information with trusted service providers, including:

Squarespace: Our website hosting and e-commerce platform.
Payment providers: To securely process transactions.
Shipping providers: To deliver your orders.
Analytics providers: To understand website traffic and improve our website, where enabled and permitted.

These providers only receive information necessary to perform their services.

We may also disclose information when required by law.

6. Cookies

Our website uses cookies and similar technologies to ensure the website functions properly and to improve your browsing experience.

Cookies are small text files stored on your device.

We may use:

Essential cookies: Necessary for website functionality, such as shopping carts and checkout.
Analytics cookies: Help us understand how visitors use our website.
Marketing cookies: May be used to measure marketing performance or provide relevant content, if enabled.

Non-essential cookies will only be placed after you have given consent where required by law.

You can manage your cookie preferences through our website's cookie settings or your browser settings.

7. How long we keep your information

We only retain personal information for as long as necessary or as required by law.

Order and accounting records: Generally seven years, in accordance with Dutch tax requirements.
Customer communications: As long as necessary to handle your enquiry.
Marketing information: Until you unsubscribe or withdraw consent.
Website and cookie data: According to the applicable retention periods of the services we use.

When information is no longer needed, it will be securely deleted or anonymised.

8. Your privacy rights

Under the GDPR, you have the right to:

Access your personal information.
Request corrections to inaccurate information.
Request deletion of your personal information, where legally permitted.
Restrict or object to certain processing.
Request a copy of your information in a portable format, where applicable.
Withdraw consent at any time.

To exercise these rights, contact us at ateliertwofold@gmail.com.

You also have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): https://www.autoriteitpersoonsgegevens.nl/.

9. Data security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access or disclosure.

We work with established service providers and secure platforms to manage our website, orders and payments.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International data transfers

Some of our service providers may process personal information outside the European Economic Area (EEA).

Where this happens, we ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.

11. Changes to this Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our business, website or applicable legislation.

The latest version will always be available on our website, with the date of the most recent update displayed at the top.

12. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch.

Twofold Atelier VOF
Grasweg 256, Amsterdam
The Netherlands
Email: ateliertwofold@gmail.com
KvK: 42156815

Thank you for being here and supporting independent art and design.

Twofold Atelier